PRIVACY NOTICE
We know how important your personal information is. This Privacy Notice describes how Infoquest Network LTD(or otherwise referred to herein as “Infoquest”, “Company” “us” or “we”) treats your personal information and the data provided to us in order to be able to manage our relationship. We manage any personal information you provide to us (either through this website [www.iqnetwork.co] or through any other similar means described herein) and they are kept by us in the manner specified in this Privacy Notice.
1. Who are we?
Infoquest, the data controller of the personal information collected and processed through this website (hereinafter referred to as “website”) and through other means defined hereunder, is a Private limited Company company whose registered address is at 20-22 Wenlock Road, London, England, N1 7GU. You can contact us by writing at info@iqnetwork.co We have appointed a Data Protection Officer, who may be contacted at info@iqnetwork.co
2. How do we collect information?
We collect information from you when:
- You register or sign in to your account via website,
- You edit your account,
- You contact customer support (by means of email on address info@iqnetwork.co).
We collect personal information automatically when:
- You use our Services including visiting our website.
We collect personal information from the devices you use when:
- You use our Services by using the means of electronic devices as phone and computer.
We collect personal information from other sources when:
- We are required to collect information due to applicable law.
We collect personal information from third-party sources when:
- They are legally allowed or required to share your personal information with us. For example, our service providers may provide us with your personal information where necessary for us for providing our Services accordingly.
We collect personal information from other customers when:
- Other customers give us your personal information providing that you have consented/been notified prior to such transfer.
We collect personal information by using the means of cookies and related technologies. Please see below the title “Use of Cookies”.
3. Why do we collect personal information?
We need to collect personal information to be able to provide you with our platform services (“Services”). Infoquest collects, uses, stores, or otherwise processes personal information about customers and other individuals (collectively “you”) who access or use our website or Services that link to this Privacy Notice. By using our Services, you understand that we will collect and use your personal information as described in this Privacy Notice.
Providing you with our services may include the need to share these data with our partner companies and service providers(either anonymised or to the minimum possible extent), with whom we would have established safeguards to protect your data, for the purpose of providing you with our services as requested when you signed up and accepted the terms and conditions.
We may also collect personal information so that we can comply with our legal obligations related to country specific legal requirements, for company tax reporting obligations to the tax authorities, and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity.
We also have a legitimate interest to protect our Services from promotion abuse, fraudulent activities, and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our data and Services.
4. What personal information do we collect?
We collect following categories of personal information from you:
- Identifiers and contact information: Identifiers include your name, last name information and contact information includes email address and/or contact phone number.
- Information related to your engagement: Information related to your engagement includes the company/organization information where you work.
- Commercial information: This includes billing and payment information (e.g., bank account details).
We do not collect special categories of data on a regular basis; however, we may receive such data from you if you provide us with such data via our Request Demo Form or through other means described in this Privacy Notice. Where this category of personal data is required to be processed we will treat such data by taking applicable law provisions into consideration.
5. Use of Cookies
We use cookies as mean of collecting information from an internet server for the below reasons, at visiting of the website by a visitor.
Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the website and provide better and more personalized Services. Some of the cookies we use are necessary for the operation of the website. For those types of cookies that do not contribute to the operations on the website, we are required to obtain your consent.
If you want to delete any cookies already stored on your computer or stop cookies that record your browsing habits on the website, you can do so by deleting your existing cookies and/or by changing your browser’s privacy settings to block cookies (the procedure you follow will vary depending on the browser you are using). Please note that by deleting our cookies or by deactivating our future cookies, you may not be able to access certain sites or services on the site.
To find out more, please read our Cookies Policy.
6. Why do we process personal information?
We use your personal information to:
- Provide you with and collect payments for our Services,
- Fix problems you may have with our Services,
- Conduct our customer services,
- Create, operate, and manage your account,
- Create and review data about our customers and how they use our Services,
- Test changes in our Services and develop new features,
- Manage the Services platform, including support systems and security.
- Protect our Services from promotion abuse, fraudulent activities, and internet security risks. This also allows us to ensure the security, integrity, accessibility and availability of our data and Services,
- Establish, exercise, or defend our rights in legal claims,
- Meet legal retention periods,
- Comply with legal obligations,
- Record transactions and related activities to fulfil our tax reporting obligations to the tax authorities, and to meet our obligation to assist authorities, when requested, in the investigation of potential criminal activity.
7. Where do we keep your data?
We take all industry standard precautions to keep your personal information secure within our Forpsi cloud-datacenter servers, located in the UK. These servers may in turn be accessed through encrypted connections over the internet and data is transmitted using SSL certificate and stored behind firewall in encrypted way. For this purpose, we do our utmost to follow best security practices and standards and to use providers which ensure an adequate level of security.
8. Who do we share your personal information with and why?
Infoquest shares your personal information only as described below and controls that recipients are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
Disclosures to third parties to provide you with Services
Your personal information is transferred to some companies and individuals to perform functions on our behalf that must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Disclosures to third parties to satisfy regulatory obligations and legitimate interests
When processing your information is requested by payment providers in relation to enquiries regarding fraud, we shall also provide such personal information as long as the request for information is aimed to protect your rights and/or, the legitimate interest of the company to protect itself from fraud.
We ensure that data transfers outside of the company are covered by appropriate controller-processor contracts and safeguards. Such contracts include confidentiality, strict processing rules, security safeguards, breach notification requirements and provision of assistance so that any exercise of your rights is satisfied.
Disclosures to regulatory authorities
To satisfy our legal obligations, we may be requested to disclose your data to the authorities e.g. tax authorities, judicial authorities.
This can include transferring of all personal details, communications and transaction history, and any other information we have about you. The methods of transfer of such data, may be prescribed by the relevant authority, over which we do not have control.
Business transfers
A detailed list of our third-party suppliers and other third parties’ that personal information is transferred can be provided upon request.
Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
9. Legal Basis for Processing Your Personal Information
Your personal information is collected and processed for various business purposes, in accordance with applicable laws and agreements.
Infoquest collects, uses and shares your personal information where we are satisfied that one or more of the following legal bases apply:
- The processing is necessary for compliance with a legal obligation to which we are subject, for example, disclosing information to local tax authorities,
- The processing is necessary for the legitimate interests pursued by Infoquest or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information. Infoquest considers that it has a legitimate interest in processing personal information for the purposes set out above, and to support the achievement of its immediate and long-term business goals and outcomes,
- The processing is necessary for the performance of a contract to which you are a party or in order to take steps, at your request, prior to entering into such a contract, for example storing bank details that you made payments with to store records of your payments,
- The processing is based on your consent. Where consent is required for the processing in question, it will be sought from you separately to ensure that it is freely given, informed and explicit. Information regarding such processing will be provided to you at the time that consent is requested, along with the impact of not providing any such consent. You should be aware that it is not a condition or requirement of providing our Services to you.
10. Data transfers to third countries
Whenever we transfer personal information third parties located outside of the UK or the European Economic Area (EEA); we will always ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. For this, rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission.
We also ensure that transferee third parties provide a similar degree of protection when transferring personal information outside the EEA, using measures such as transferring to countries deemed to hold an adequate level of data protection by the European Commission, and/or Standard Contractual Clauses issued by the European Commission and any additional measures if required.
11. For how long do we keep your data?
After the closure of any account, the company retains certain elements of personal information for a period of up to 10 years to meet our legal obligations towards Anti-Money Laundering and Countering Finance of Terrorism, Company and Taxation record-keeping obligations.
Specifically:
- For up to one (1) year from last activity: Details of your visits to the site, including but not limited to traffic data, website information, weblogs, and other contact information; Telephone calls to and from our customer service department;
- For up to five (5) years from last activity: Personal identification, communication and work related details provided through the website, email, telephone, or other media;
- For up to ten (10) years from last activity: Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone, or other media.
We will also keep personal information for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party to, due to our provision of services to you.
If your account, in any of the above cases is not active, then we will not process the data further except for complying with the above legal obligations.
All this information is stored in accordance with this Privacy Notice.
12. Your Rights
You have a number of legal rights in relation to the personal data that we hold about you and you can exercise your rights by contacting us using the details at the end of this document. These rights include:
- the right to obtain information regarding the processing of your personal data and access to the personal data which we hold about you,
- the right to withdraw your consent to our processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) to do so,
- in some circumstances, the right to receive some personal data in a structured, commonly used and machine-readable format and/or request that we transmit those data to a third party where this is technically feasible. Please note that this right only applies to personal data that you have provided to us,
- the right to request that we correct your personal data if it is inaccurate or incomplete the right to request that we erase your personal data in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal data but we must retain it,
- the right to request that we restrict our processing of your personal data in certain circumstances. Again, there may be circumstances where you ask us to restrict our processing of your personal data but we must refuse that request,
- the right to lodge a complaint with the applicable data protection regulator in the country where our Company is located if you think that any of your rights have been infringed by us.
- when we are processing on the grounds of legitimate interest, you have the right to object to the processing and we must stop unless we have an overriding reason which will be communicated to you.
In the UK, your rights arise from the General Data Protection Regulation as retained, amended EU law, and the supervisory authority is the UK Information Commissioner (https://ico.org.uk/ ).
Within the EEA, your rights arise from the General Data Protection Regulation. The lead supervisory authority is the Data Protection Commissioner of the Irish Republic (https://dataprotection.ie/ )
You may find a list with your local Data Protection Authority contact details at https://edpb.europa.eu/about-edpb/board/members_en.
You can exercise these rights by contacting us at [info@iqnetwork.co]. We will do our best to comply with your request within a month from confirmation of your identity; such period may be extended to two months, in the event of complex, repetitive or excessive requests. We will notify you if such case occurs, explaining the reason for the delay. We may also charge you a reasonable fee in the case of repetitive requests.
13. Changes to this Privacy Notice
Any changes we may make to our Privacy Notice in the future will be published from this page on the site and will be effective from the time of their posting. You can request previous versions of this document by sending us an email at [info@iqnetwork.co].